Customer Experience (CX)

Innovation With Purpose

Customer Experience (CX)

Over a decade of experience in versatile business solutions and service models, providing end-to-end customer engagement, resource management, and operational excellence to drive business growth.

Industry Presence

TechnoMech’s growth journey is reflected in our expanding revenue, workforce, diverse client network, industry presence, and key accreditations.

Exponential Revenue Growth

Workforce Growth Trends

Our Client Network

Our Industry Footprint

Energy & Utility

Government Link (GLC)

Retail

Gas Station Fuel Petroleum Streamline Core

Oil & Gas

E-commerce

Telecommunications

Sewage Industry

Industry Collaboration & Partnerships

We collaborate with industry leaders to drive innovation, adopt best practices, and enhance service excellence.

PIKOM GBS Asia (Member)

Our involvement with PIKOM GBS Asia connects us to the global business services network, fostering digital transformation, talent development, and industry growth.

Contact Centre Association Malaysia (Member)

As a member of the Contact Centre Association of Malaysia (CCAM), we collaborate to enhance service standards, drive operational excellence, and stay updated on industry best practices.

Malaysia Digital Economy Corporation (Partnership)

Working alongside MDEC, we strengthen our capabilities in digital workforce solutions, innovation, and technology-driven business expansion.

SOLS Foundation (Collaboration)

Through our partnership with SOLS Foundation, we contribute to social impact initiatives, supporting education and skills development for underserved communities.

PIKOM GBS Asia (Member)

Our involvement with PIKOM GBS Asia connects us to the global business services network, fostering digital transformation, talent development, and industry growth.

Contact Centre Association Malaysia (Member)

As a member of the Contact Centre Association of Malaysia (CCAM), we collaborate to enhance service standards, drive operational excellence, and stay updated on industry best practices.

Malaysia Digital Economy Corporation (Partnership)

Working alongside MDEC, we strengthen our capabilities in digital workforce solutions, innovation, and technology-driven business expansion.

SOLS Foundation (Collaboration)

Through our partnership with SOLS Foundation, we contribute to social impact initiatives, supporting education and skills development for underserved communities.

Global Standards & Certified Excellence

Our industry is experiencing fundamental challenges. From climate change and geopolitics to the energy markets, we are facing new realities. Some see them as threats.

Our ISO-Certified Commitment

ISO 9001

Quality Management System

ISO 22301

Business Continuity Management

ISO 18295-1

Customer Contact Center

ISO 18295-2

Customer Contact Center

ISO/IEC 27001

Information Security Management

COPC-Certified Excellence in CX Operations